When your order is placed and payment approved, you will receive a confirmation email with details and an order number. Please use this order number for reference if you have any questions.
Orders typically take 2-3 days to process and prepare for shipping. Larger pieces of art (20×20, 30×30, and 30×40 inches) will take longer to prepare. All orders are sent out of Bangkok, Thailand and sent using Thai Post.
While exact timelines vary based on final destination, most shipments are delivered within 6-14 days.
When your order has been filled and shipped, you will get a second email to say your order is on its way! Tracking details will be available in this email.
COVID-19 update: Thailand Post service is running as usual. However, delays may occur depending on how the pandemic has impacted the receiving country’s mail service.
We do not charge taxes, duties, or customs clearance fees. Any shipping charges paid on our website are not inclusive of duties/fees that may be applicable in your country. These charges are the buyer’s responsibility. The buyer is also responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products.
The Value Added Tax (VAT) rules in the European Union (EU*), including the United Kingdom, were amended and changes became effective as of July 1, 2021. Previously, low-value imported goods (value of up to €22) were exempt from VAT. As of July 1st, all commercial goods imported into the EU will be subject to VAT and will require a formal customs declaration. Please find more details in this link www.dhl-eucustoms.com *European Union (EU) countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Please double check your address and contact details, we will not be held responsible if the wrong shipping addresses are entered at Checkout. All orders are subject to our verification process for accuracy and payment validation authorization. For security reasons, we may contact you to request additional information.